Privacy Policy
Last Updated: December 2025
Oravoice.io (“Oravoice,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, platform, and AI-powered voice agent services (collectively, the “Services”).
By accessing or using Oravoice.io, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you sign up for our services, we collect personal information such as your name, email address, phone number, company name, and billing information. This information is necessary to create your account, process payments, and provide customer support.
Voice & Call Data
Our AI voice agents process and store call recordings, transcripts, and conversation data. This includes the content of conversations, caller phone numbers, call duration, timestamps, and call outcomes. This data is essential for providing our services and improving AI performance.
Usage & Technical Data
We automatically collect technical information about how you use our services, including IP addresses, device information, browser type, operating system, access times, pages viewed, and interactions with our platform. This helps us improve our services and ensure optimal performance.
Integrations & Third-Party Data
If you connect third-party services (such as CRMs, calendars, or other business tools), we may collect and process data from those integrations to provide seamless functionality. We only access data that you explicitly authorize through the integration.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our AI voice agent services
- To process transactions and manage your account
- To train and enhance our AI models for better conversation quality
- To send you service updates, technical notices, and support messages
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
- To analyze usage patterns and improve user experience
AI & Automated Processing
Our services use artificial intelligence and machine learning to process voice conversations, understand intent, and generate responses. This involves automated analysis of call data, transcripts, and conversation patterns. We use this data to improve our AI models, enhance accuracy, and provide better service quality. All processing is conducted in accordance with applicable data protection laws and our security standards.
Data Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support
- Legal Requirements: We may disclose information if required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With Your Consent: We may share information when you explicitly authorize us to do so
Data Retention
We retain your personal information and call data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained according to your account settings and applicable legal requirements. You can request deletion of your data at any time, subject to our legal obligations to retain certain information.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, regular security audits, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of processing
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at team@oravoice.io.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: team@oravoice.io
Website: https://oravoice.io