Simple, Transparent & Fair Billing
Last Updated: December 2025
At Oravoice.io (“Oravoice,” “we,” “our,” or “us”), we aim to provide a smooth and reliable experience with our AI-powered voice agent platform (the “Services”). This Refund Policy explains how free trials, subscriptions, cancellations, and refunds are handled.
Please review this policy carefully before purchasing a plan.
All Oravoice.io subscription plans include a 3-day free trial, which allows you to explore available features and usage limits based on the selected plan.
You may cancel anytime during the trial period. If you cancel before the trial ends, no charges will be applied. If you do not cancel before the trial expires, your selected payment method will be charged according to your chosen plan.
You can cancel your subscription at any time from your Oravoice.io account dashboard.
Cancellation prevents future billing. Your subscription remains active until the end of the current billing cycle, whether monthly or annual.
We do not provide refunds for unused time or remaining credits within an active billing period, unless required by applicable law.
Monthly subscription fees are billed in advance for the upcoming billing period. Once a monthly billing cycle begins, refunds are not available for that cycle.
If you start a monthly plan on May 5 and cancel on May 20, your service will continue until June 4, but no refund will be issued for unused days.
Annual plans are billed upfront and are non-refundable after the initial refund window, except where required by law.
If you are not satisfied with your annual subscription, you may request a full refund within 14 days of the subscription start date, provided the request is submitted within that period.
Once the 14-day window has passed, no refunds or partial refunds are issued. You may cancel to prevent renewal at the end of the annual term.
In regions where digital service refund rights apply, such as the EU or UK, we comply with all applicable consumer protection regulations, including statutory cooling-off periods.
If Oravoice.io fails to deliver core functionality due to extended platform issues or significant service outages, we may, at our discretion, offer service credits or prorated refunds. Please contact support for review.
To request a refund, contact us via email and include your account email, subscription type, and the reason for the request.
Email: team@oravoice.io
Refund requests are reviewed within five business days. Approved refunds are processed back to the original payment method within seven to ten business days, depending on your payment provider.
Charges incurred for usage beyond your plan's included limits, such as additional call minutes or usage-based costs, are non-refundable, as they reflect actual service consumption.
Any fees related to third-party integrations or phone number providers are managed separately and are not refundable by Oravoice.io.
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Services indicates acceptance of the revised policy.
If you have questions about this Refund Policy or need assistance with billing, please reach out.
Email: team@oravoice.io
Support Hours: Monday-Friday, 9:00 AM - 5:00 PM (Local Business Hours)
We're here to help and want you to have the best experience with Oravoice.io.