Oravoice.io Is Secure, Compliant, and Built for Trust

Security Philosophy

Security-First AI Voice Platform

At Oravoice.io, security is embedded into how our platform is designed, built, and operated. From infrastructure to AI voice workflows, we apply industry best practices to ensure reliability, confidentiality, and integrity.

Our approach balances strong security controls with practical usability, allowing businesses to deploy AI voice agents confidently without operational friction.

Infrastructure & Platform Security

Secure Cloud Infrastructure

Oravoice.io operates on trusted cloud infrastructure providers that follow globally recognized security standards.

Key Measures:

• Hardened cloud environments
• Network-level protections and firewalls
• Logical isolation of customer data
• Continuous uptime and health monitoring

We regularly review infrastructure configurations to maintain a strong security posture as the platform scales.

Data Encryption & Protection

Protecting Data at Every Stage

We apply encryption and access controls to protect data during transmission and storage.

Data Protection Practices:

• Encrypted data transmission between systems
• Secure storage of call data and metadata
• Restricted internal access based on job role
• Regular access reviews

Only authorized personnel with a legitimate business need may access sensitive systems.

Compliance Overview

Compliance-Ready by Design

Oravoice.io supports compliance with key data protection and telecommunications regulations applicable to AI voice solutions.

While customers remain responsible for their own regulatory obligations, our platform is built to help meet common compliance expectations.

Supported Frameworks & Regulations:

• GDPR (General Data Protection Regulation)
• DPA (Data Processing Agreement)
• TCPA-aligned AI calling practices
• Privacy and consent management principles

GDPR & Data Protection

GDPR Support & Privacy Commitments

Oravoice.io follows GDPR-aligned principles for handling personal data of EU and UK residents.

GDPR Principles Supported:

• Lawful, fair, and transparent processing
• Purpose limitation and data minimization
• Accuracy and integrity of data
• Storage limitation and secure handling

Customer Rights Support:

• Right to access personal data
• Right to correction and deletion
• Right to restrict or object to processing
• Right to data portability

Customers may submit GDPR-related requests via our support team.

Data Processing Agreement (DPA)

Clear Roles & Responsibilities

Oravoice.io acts as a data processor for customer data processed through the platform.

GDPR Principles We Support:

• Data processing scope and purpose
• Security safeguards
• Subprocessor usage
• Data subject rights assistance

AI Voice & Telecom Compliance

Responsible AI Calling

Oravoice.io is designed to support compliant AI-powered voice interactions. Our platform includes features that help customers meet telecommunications and calling regulations.

Compliance-Aware Features:

• Configurable call flows
• Consent-based outbound calling support
• Call recording with opt-out options
• Support for do-not-call preferences

Customers are responsible for configuring their agents to comply with applicable local laws and regulations, including TCPA, GDPR, and other relevant telecommunications and data protection requirements.

Access Control & Governance

Account Security & Controls

Oravoice.io provides comprehensive tools for customers to manage access and governance across their teams. You have full control over who can access your account and what actions they can perform.

Security Controls Include:

• Role-based access permissions
• Secure authentication mechanisms (MFA support)
• Account activity tracking and audit logs
• API access management and key rotation

Customers are responsible for managing user access within their accounts, including assigning appropriate roles and permissions, and revoking access when necessary.

Incident Management & Reliability

Incident Response & Availability

We maintain robust processes for detecting, responding to, and mitigating security incidents. Our incident response team is prepared to address any security concerns quickly and effectively.

Our Approach:

• Continuous system monitoring and threat detection
• Established incident response procedures
• Timely customer notification of security incidents
• Post-incident review and improvement

Oravoice.io is committed to transparency and responsible handling of security incidents. We will notify affected customers in accordance with applicable laws and our service agreements.

Subprocessors

Third-Party Services

Oravoice.io may use trusted third-party service providers (subprocessors) to deliver our services. These providers are carefully selected and monitored to ensure they meet our security and compliance standards.

These may include:

• Cloud infrastructure providers
• Third-party security and compliance review services
• Monitoring and analytics tools

All subprocessors are vetted through a rigorous selection process and are required to maintain appropriate security and compliance standards. We maintain agreements with all subprocessors that include data protection obligations.

Data Retention & Deletion

Customer-Controlled Data Lifecycle

Customer data is retained only as long as necessary to provide our services and meet legal obligations. You have control over your data and can request deletion at any time.

Data Lifecycle Principles:

• Timely encrypted data destruction when no longer needed
• Deletion upon customer request (subject to legal retention requirements)
• Secure deletion practices that prevent data recovery
• Limited backup retention periods

Customers can request clarification on our data retention and deletion policies by contacting our support team.

Compliance Responsibilities

Shared Responsibility Model

Security and compliance are a shared responsibility.

Security & Compliance Support

For compliance documentation, DPAs, or security-related questions.

Email: team@oravoice.io

Support hours: Monday-Friday, Business Hours