Security, privacy, and compliance are foundational to Oravoice.io. Our AI voice platform is designed to protect customer data, support regulatory requirements, and earn the trust of businesses operating at scale.
At Oravoice.io, security is embedded into how our platform is designed, built, and operated. From infrastructure to AI voice workflows, we apply industry best practices to ensure reliability, confidentiality, and integrity.
Our approach balances strong security controls with practical usability, allowing businesses to deploy AI voice agents confidently without operational friction.
Oravoice.io operates on trusted cloud infrastructure providers that follow globally recognized security standards.
Key Measures:
We regularly review infrastructure configurations to maintain a strong security posture as the platform scales.
We apply encryption and access controls to protect data during transmission and storage.
Data Protection Practices:
Only authorized personnel with a legitimate business need may access sensitive systems.
Oravoice.io supports compliance with key data protection and telecommunications regulations applicable to AI voice solutions.
While customers remain responsible for their own regulatory obligations, our platform is built to help meet common compliance expectations.
Supported Frameworks & Regulations:
Oravoice.io follows GDPR-aligned principles for handling personal data of EU and UK residents.
Customers may submit GDPR-related requests via our support team.
Oravoice.io acts as a data processor for customer data processed through the platform.
GDPR Principles We Support:
Oravoice.io is designed to support compliant AI-powered voice interactions. Our platform includes features that help customers meet telecommunications and calling regulations.
Customers are responsible for configuring their agents to comply with applicable local laws and regulations, including TCPA, GDPR, and other relevant telecommunications and data protection requirements.
Oravoice.io provides comprehensive tools for customers to manage access and governance across their teams. You have full control over who can access your account and what actions they can perform.
Customers are responsible for managing user access within their accounts, including assigning appropriate roles and permissions, and revoking access when necessary.
We maintain robust processes for detecting, responding to, and mitigating security incidents. Our incident response team is prepared to address any security concerns quickly and effectively.
Oravoice.io is committed to transparency and responsible handling of security incidents. We will notify affected customers in accordance with applicable laws and our service agreements.
Oravoice.io may use trusted third-party service providers (subprocessors) to deliver our services. These providers are carefully selected and monitored to ensure they meet our security and compliance standards.
These may include:
All subprocessors are vetted through a rigorous selection process and are required to maintain appropriate security and compliance standards. We maintain agreements with all subprocessors that include data protection obligations.
Customer data is retained only as long as necessary to provide our services and meet legal obligations. You have control over your data and can request deletion at any time.
Customers can request clarification on our data retention and deletion policies by contacting our support team.
Security and compliance are a shared responsibility.
Oravoice.io supports GDPR-aligned practices and provides DPA upon request.
Customer data is stored in secure cloud infrastructure with globally recognized security standards. Data residency options may be available based on your requirements.
Call recording is configurable and not automatic. Customers control recording settings and must obtain proper legal consent before recording calls.
Yes, enterprise customers can request security reviews and documentation. Contact our security team to arrange a review.
Report security issues immediately to team@oravoice.io. We take all security concerns seriously and respond promptly.
For compliance documentation, DPAs, or security-related questions.
Email: team@oravoice.io
Support hours: Monday-Friday, Business Hours